At TOMS®, we take pride in providing our customers the best running gear and a safe online shopping experience. Unfortunately, we have recently received complaints regarding the existence of several websites that impersonate our brand. We would like to address these concerns and provide our customers with the necessary information to identify legitimate TOMS® websites.
It has come to our attention that certain websites have been created to mimic the look and feel of our official e-commerce stores. These fraudulent websites may use similar branding elements, making it difficult for customers to distinguish them from the genuine TOMS® online presence. While we endeavour to report these sites and prevent from trading, this can take time and copycat sites may continue to be created, so it’s important for shoppers to be aware when shopping online.
Red Flags to Look For:
To ensure your safety and prevent falling victim to fraudulent activity, we advise our customers to be vigilant and watch for the following red flags:
- Suspicious URLs: Pay close attention to the website address. The official brand website in Australia is www.tomsaustralia.com.au
- Social Media and Paid Search Ads: Impersonator websites may advertise on social media platforms or paid search ads to increase their visibility. However, be cautious when clicking on these ads, as they may lead you to counterfeit TOMS® websites.
Protecting Yourself:
To ensure a secure shopping experience, we recommend the following precautions:
- Purchase from Official Websites: Only shop on our brand websites, , to guarantee the authenticity of the products you are purchasing.
- Contact us: If you have any doubts, questions, or concerns about a website claiming to sell TOMS® website products, please reach out to our customer service team. You can contact us at 1300 735 099 or via our contact form on our official website.