Returns and Exchanges
This policy is only valid for purchases made via tomsaustralia.com.au. For all other purchases of TOMS® products via a retail store, please refer to the store of purchase for their Shipping & Returns Policy.
Products purchased via tomsaustralia.com.au can be returned within 14 days of delivery in accordance with our Returns Policy below. Should you need to return a product, please follow the below steps:
-
Email us or call 1300 735 099 with the following information:
- Order Number
- Reason for Return
- Request for either exchange or refund
- We will respond within 2 business days with confirmation whether the products were purchased from us and whether they can be accepted for return. If you qualify under the Returns Policy outlined below, we will issue you with a Return Authorisation (RA) number.
- Once confirmation has been received that the return will be accepted, please package your products and send to:
TOMS Australia
Attn: Returns & Exchanges
30 Tullamarine Park Rd
Tullamarine VIC 3043
IMPORTANT
Shoe Boxes: When returning shoes in boxes, please ensure you pack them inside a satchel & ensure you do not attach anything to the outside of the original shoe box. Should the packaging be marked or in unsatisfactory condition we will not be able to accept your return as we will not be able to resell the product. - Once the product has been received and assessed to meet the criteria of our Returns Policy, we will process the exchange or refund.