Apart from faulty products, products purchased via tomsaustralia.com.au can be returned to us within 30 days of delivery. Products must be in their original packaging, unworn, unwashed and tags still attached. You are responsible for return shipping costs unless we shipped a product that was incorrect or faulty. Should a product be returned to us as faulty, but is found to be in normal working order, you will be charged for the cost of freight from you to TOMS® Australia. The cost of return freight will be at our normal freight charge. You may also be charged a service fee for the testing of the product. TOMS® Australia may charge a reasonable fee should you return any goods for refund or exchange which have been damaged while in your care. Generally, refunds are limited to the cost of the goods excluding freight charges. Any disputes shall be judged under the laws of the State of Victoria.
Please allow up to 10 business days for refunds to be processed.